Distribution Services Manual


The Gas Services Manual, the Connection and Supply Application and the pricelist in force each time are all an integral part of the Natural Gas Connection Contract that is entered into by and regulates the relations between EDA THESSALONIKI - THESSALIA and the Customers who agree to connect to the natural gas network in the geographical areas of Thessaloniki and Thessalia, i.e. the region in which the Distribution License is valid, and for the uses described in the License.

The Services Manual includes key terms on:

  • The obligations of EDA THESSALONIKI - THESSALIA SA towards the customer concerning the natural gas connection

  • Access to the installations and inspections by EDA THESSALONIKI - THESSALIA

  • Taking of meter readings

  • The cases in which EDA THESSALONIKI - THESSALIA may cut off the supply or disconnect the customer

  • Personal data protection

  • Making complaints

  • Amending the contract