Fault & Leak Reporting - Call Center
The Company operates a 24-hour call center to receive reports on any incident concerning the Natural Gas Network.
You may contact the call center via a single telephone number. Provision has been made to ensure that there is a line available in 99% of the cases and that telephone calls are answered within 30 seconds. The exact time of the call is logged, and the call is recorded.
In the event of an emergency or gas leakage, you may call:
emergency number: 10302 (available 24/7)
(Charge based on the pricelist of your telephone service provider)
And:
800 11 87878 (landline - free of charge)
2310 520309 and 2310 520642 (mobile or landline).
For the areas of the Attica Region, please click here: : Immediate Intervention Service - Enaon EDA
For the areas of the Regions of Eastern Macedonia & Thrace, Central Macedonia, Central Greece, Western Macedonia, Western Greece, Epirus and Peloponnese, please click here: : Enaon EDA – Official Website
The Company is on alert 24/7 to respond immediately and intervene at the reported place of leakage.
For those who the gas meter in an inaccessible location (e.g. apartment balconies), EDA THESS provides you the opportunity to participate in measuring your consumption
Read moreFor those who the gas meter in an inaccessible location (e.g. apartment balconies), EDA THESS provides you the opportunity to participate in measuring your consumption
Read more
