Complaints Service

Making complaints

The Company makes sure that its staff are properly qualified to perform their duties. Where the above staff are authorised by the Company to enter the customer’s premises, they must bear an ID card with their personal details or wear an appropriate uniform for easy identification.

The Company operates a well-staffed department responsible for:

• providing customers with information, upon request, and answering questions on the supply of natural gas in the License area;

• handling Applications;

• receiving, examining and replying to customer complaints in writing. The Company must look into and give a reasoned reply to every Customer complaint within thirty (30) days of the date of receipt of that complaint.

  A Customer may contact the Complaints Service through the Customer Service Offices and the Company’s website.

To make a complaint online, fill out the form provided here