Complaint filing
The Company makes sure that its staff are properly qualified to perform their duties. Where the staff are authorized by the Company to enter the customer’s premises, they must bear an ID card with their personal details or wear an appropriate uniform for easy identification.
The Company operates a properly staffed department in charge of:
providing customers with information upon request, and answering questions on the supply of natural gas in the License areas;
handling applications and requests;
receiving, examining and replying to customer complaints in writing. The Company must look into and give a reasoned reply to every Customer complaint within thirty (30) days of the date of receipt of that complaint.
Customers may contact the Complaint Management Service through the Customer Service Offices and the Company’s website.
To make a complaint online, fill out the form provided here
The new e-Service of EDA THESS that ensures the continuous and smooth communication between Distribution Users and EDA THESS, as well as the efficient provision of services
Learn MoreThe new e-Service of EDA THESS that ensures the continuous and smooth communication between Distribution Users and EDA THESS, as well as the efficient provision of services
Learn MoreSee the Map with the areas already supplied with natural gas. Find information on the projects under construction and the planned network expansions
Network MapSee the Map with the areas already supplied with natural gas. Find information on the projects under construction and the planned network expansions
Network Map
