Customer Obligations Map

1. INTRODUCTION

The Customer Obligations Map sets out the statutory obligations of the Gas Distribution Company Thessaloniki - Thessalia S.A. (the ‘Company’) and the conditions subject to which the Company provides the gas distribution service to customers.

2. PROCEDURES FOR CUSTOMERS TO ACCESS INFORMATION ON THE SERVICES PROVIDED

Customers may contact EDA Thessaloniki - Thessalia in the following ways:

2.1 Telephone communication

The following are the telephone contact numbers:

• 11150 (fixed local toll for calls from a landline phone; toll in accordance with the telephone service provider’s pricelist for calls from a cell phone)

The call centre provides information from Monday to Friday, from 08:00 to 20:00 and Saturday: from 09:00 to 15:00.

2.2 Customer Service Offices

EDA Thessaloniki - Thessalia currently operates five (5) customer service offices.  For their services, Customers may contact the office responsible for their area:

Opening hours of the Customer Service Offices:

• Monday to Friday, from 08:00 to 13:30.

   

2.3 Online communication and information

The website of EDA Thessaloniki – Thessalia S.A. (www.edathess.gr) provides comprehensive information on the gas distribution service.

It sets out:

• The Conditions laid down in the Services Manual

• General information on natural gas

• Supply and use Services

• The development areas of the network

• Useful tips on how to use natural gas properly and safely

Further Information is also provided at info@edathess.gr