1. INTRODUCTION
The Customer Obligations Map sets out the statutory obligations of the Gas Distribution Company Thessaloniki - Thessalia S.A. (the ‘Company’) and the conditions subject to which the Company provides the gas distribution service to customers.
2. PROCEDURES FOR CUSTOMERS TO ACCESS INFORMATION ON THE SERVICES PROVIDED
Customers may contact EDA Thessaloniki - Thessalia in the following ways:
2.1 Telephone communication
The following are the telephone contact numbers:
11150 (fixed local toll for calls from a landline phone; toll in accordance with the telephone service provider’s pricelist for calls from a cell phone)
The call centre provides information from Monday to Friday, from 08:00 to 20:00 and Saturday: from 09:00 to 15:00.
2.2 Customer Service Offices
EDA Thessaloniki - Thessalia currently operates five (5) customer service offices. For their services, Customers may contact the office responsible for their area:
256 Monastiriou St & 7 D. Glinou St, 54628 Menemeni, Thessaloniki |
Fax:2310500577 |
219 Farsalon St, 41335 Larisa |
Fax:2410552550 |
32 G. Kartali St, Agria, 38333 Nea Ionia, Volos |
Fax:2421076264 |
33 Syngrou St, 42100 Trikala |
Fax |
18 Taliadourou St, 43100 Karditsa |
Fax:2441023010 |
Opening hours of the Customer Service Offices:
Monday to Friday, from 08:00 to 13:30.
2.3 Online communication and information
The website of EDA Thessaloniki – Thessalia S.A. (www.edathess.gr) provides comprehensive information on the gas distribution service.
It sets out:
The Conditions laid down in the Services Manual
General information on natural gas
Supply and use Services
The development areas of the network
Useful tips on how to use natural gas properly and safely
Further Information is also provided at info@edathess.gr
Online Services of EDA THESS, in order to ensure continuous communication, as well as the efficient services between the Distributors and EDA THESS
Learn MoreOnline Services of EDA THESS, in order to ensure continuous communication, as well as the efficient services between the Distributors and EDA THESS
Learn More