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Customer Obligations Map

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1. INTRODUCTION

The Charter of Obligations towards Customers sets out the statutory obligations of the Company and the conditions under which the Company provides the gas distribution service to customers.

2. PROCEDURES FOR CUSTOMERS TO ACCESS INFORMATION ON THE SERVICES PROVIDED

Customers may contact the Company in the following ways:

2.1 Telephone communication

The telephone contact numbers are the following:

  • 11150 (local rate call charge from a landline phone; charge based on the telephone service provider’s pricelist for mobile phone)

The call center provides information from Monday to Friday, 08:00 to 20:00 and Saturday, 09:00 to 15:00.

 

2.2 Customer Service Offices

The Company currently operates five (5) customer service offices.  Customers may contact the competent customer service office in their area:

256 Monastiriou St & 7 D. Glinou St, 54628 Menemeni, Thessaloniki

Fax:2310500577

219 Farsalon St, 41335 Larisa

Fax:2410552550

32 G. Kartali St, Agria, 38333 Nea Ionia, Volos

Fax:2421076264

33 Syngrou St, 42100 Trikala

Fax 

18 Taliadourou St, 43100 Karditsa

Fax:2441023010

 

Opening hours of the Customer Service Offices:

  • Monday to Friday, from 08:00 to 13:30.

     

2.3 Online communication and information

The website of the Company (www.edathess.gr) provides comprehensive information on the gas distribution service.

It includes:

  • The Conditions laid down in the Service Provision Manual

  • General information on natural gas

  • Supply and use services

  • The areas where the network is developed

  • Useful tips on how to use natural gas properly and safely